TWO wallets with the SAME name
Forum » Memengo Wallet / General » TWO wallets with the SAME name
Started by: Gordon (guest)
On: 1235576306|%e %b %Y, %H:%M %Z|agohover
Number of posts: 4
rss icon RSS: New posts
Summary:
Yesterday on the website many of my passwords seemed to be missing. The iPhone still had all of the data. Looking at the website again, I noticed TWO wallets with the SAME name. Recent changes were in one wallet and the bulk of my data was in the other. It was confusing because they both had the same name and the iPhone did not show two wallets. Being cautious I printed both wallets and I'm glad I did; what happened next isn't cool. I renamed the smaller wallet and moved the data from the smaller wallet to what I considered the main one. I deleted the unnecessary (smaller) wallet. Everything seemed ok and I thought I need a way to push this to my iPhone or somehow signal the sync process to overwrite the iPhone. I wasn't sure how to proceed. After syncing the iPhone, all that was left was the smaller wallet. The majority of my data was gone. Further, the iPhone seemed confused because it didn't show anything for wallets and the web showed the wallet with the smaller amount of data.
Unfold All | Fold All | +More options
Fold
Re: TWO wallets with the SAME name
Gordon (guest) 1238519987|%e %b %Y, %H:%M %Z|agohover

Some additional comments: Although I'm still unclear how this all happened in the first place, I'm very pleased with the help I received from support. They were able to restore my files from their backup's within a relatively short (3 days) time. They were also very helpful in trying to explain to me what may have caused this and clarified some of my questions. I was impressed with the attention my problem received.

Reply  |  Options
Unfold Re: TWO wallets with the SAME name by Gordon (guest), 1238519987|%e %b %Y, %H:%M %Z|agohover
Fold
Re: TWO wallets with the SAME name
roger (guest) 1245797729|%e %b %Y, %H:%M %Z|agohover

I also have the exact same problem. I edited my wallet online. Then synced pressed sync on my iphone application. Everything looked ok but when I checked for the new data on my iphone only abut 25% was there. Then on the memengo website I see 2 wallets with the same name in the drop down menu. 1 wallet has some new info (25%) and the other with the same name has all the new info. This seems to be a common occurance with this application.

So what should I do? This needs to be addressed clearly by the company. Thanks.

Reply  |  Options
Unfold Re: TWO wallets with the SAME name by roger (guest), 1245797729|%e %b %Y, %H:%M %Z|agohover
Fold
Re: TWO wallets with the SAME name
Denis AltudovDenis Altudov 1245812167|%e %b %Y, %H:%M %Z|agohover

Roger, public forum is not fit for tech support - I need to know the email address of your account to look into it. Please contact tech support using "Contact Us" form above and provide the required information.

Reply  |  Options
Unfold Re: TWO wallets with the SAME name by Denis AltudovDenis Altudov, 1245812167|%e %b %Y, %H:%M %Z|agohover
Fold
Re: TWO wallets with the SAME name
Denis AltudovDenis Altudov 1257104779|%e %b %Y, %H:%M %Z|agohover

If you are having this problem please read this explanation and follow the instructions on how to get back on track:
http://help.memengo.com/faq:iphone-multiple-wallets

Reply  |  Options
Unfold Re: TWO wallets with the SAME name by Denis AltudovDenis Altudov, 1257104779|%e %b %Y, %H:%M %Z|agohover
New Post
Copyright (C) 2008 Memengo, Inc.